Refunds & Cancellations

Last updated: 22 October 2026

Your 14-day right to cancel (UK customers)

Under the UK Consumer Contracts Regulations 2013, you normally have 14 days after buying to cancel a service or digital content contract made online, without giving a reason.

Our readings are personalised and are delivered within 12 or 24 hours. So we can start straight away, the order form asks you to:

• expressly request that we begin your reading immediately, within the 14-day cancellation period; and
• acknowledge that you will lose your right to cancel once your reading has been delivered.

We confirm this in your order confirmation email.

What this means in practice

• Before we start your reading: cancel for a full refund.
• After we start but before delivery: you can still cancel. We'll refund you, minus a proportionate amount for work already done.
• After your reading is delivered: the right to cancel has ended and readings aren't refundable just because you disagree with them, since they are for entertainment.

When you will always get a refund

• We miss the delivery time and you don't want to wait.
• We decline your question.
• The reading isn't what was described (for example the wrong type, it's much shorter than stated, or the video link doesn't work and we can't fix it). Your statutory rights under the Consumer Rights Act 2015 still apply.

US customers

The same policy applies to you: a full refund before delivery and for the situations above.

How to cancel or request a refund

Email ladyluminara@luminarareadings.com with your name and order email, or use this wording: "I hereby give notice that I cancel my contract for the following reading: (type of reading), ordered on (date). Name: ______, Email: ______."

Refunds go back to your original payment method within 14 days of our agreeing to them.